MaxandMax-Product Exchange Policy

Timeframe

Exchange requests must be initiated within 7 days from the date of delivery.

Eligibility Criteria

• Product must not be damaged.
• Packaging should not be torn or tampered with.
• Item must be in its original, unused condition.

Change of Mind

Customers may request an exchange due to a change of mind, provided that the product meets all eligibility criteria listed above.

Shipping Costs

Customers are responsible for shipping costs associated with sending the product back for exchange.

Exchange Process

1. Contact our customer service team within 7 days of delivery and submit the After Sales Service Form.
2. Clearly state the reason for exchange and provide necessary details.
3. Once verified, you will receive instructions on how to return the product.

Inspection & Approval

All returned products are thoroughly inspected. If the item passes the quality check, the exchange will be approved and processed promptly.

Exceptions

Items that fail to meet eligibility criteria will not be accepted for exchange. Please refer to our Refund Policy for refund-related details.

Contact Us

For inquiries or to initiate an exchange, reach out to our support team at shopify.orders@tecnovate.ae.