MaxandMax-Product Exchange Policy

Max and Max Online Store - Product Exchange Policy

At Max and Max, we strive to ensure your satisfaction with every purchase. Our 7 Days Exchange Policy is designed to facilitate a smooth and hassle-free exchange process. Please review the following terms and conditions:

1. Timeframe:

• The exchange request must be initiated within 7 days from the date of delivery.

2. Eligibility:

• Products eligible for exchange must meet the following criteria:
• The product should not be damaged.
• The packaging should not be torn or damaged.
• The product must be in its original condition.

3. Change of Mind:

• Customers may request an exchange for reasons of a change of mind, provided the eligibility criteria are met.

4. Shipping Costs:

• Customers will bear the shipping costs associated with sending the product back to us for exchange.

5. Exchange Process:

• To initiate an exchange, please contact our customer service team within the stipulated 7-day period after submitting the AFTER SALES SERVICE FORM
• Clearly state the reason for the exchange and provide relevant details.
• Once the eligibility is confirmed, you will be provided with instructions on how to proceed with the exchange.

6. Inspection:

• All returned products will undergo a thorough inspection to ensure they meet the exchange criteria.

7. Exchange Approval:

• Upon successful inspection and approval, we will process the exchange.

8. Exceptions:

• Products that do not meet the eligibility criteria may not be accepted for exchange.

9. Refund Policy:

• Please note that this policy pertains to exchanges. For information on refunds, kindly refer to our Refund Policy.

10. Contact Us:

• For any inquiries or to initiate an exchange, please contact our customer service team at Ecommerce@maxandmax.ae

Max and Max reserves the right to modify or update this policy at any time. Customers are encouraged to review the policy periodically.

Thank you for choosing Max and Max Online Store. We appreciate your understanding and cooperation.

Sincerely,

Max and Max Customer Service Team