Summary of Eligibility

• Refund window: Eligible within 7 days from purchase date.
• Product condition: Returned products must be undamaged and in resalable condition.
• Packaging condition: Packaging must be intact. Torn packaging will incur a AED 10 deduction.
• Return shipping: Customers are responsible for shipping costs.

Refund Processing

Once the returned product is received and inspected, refunds are processed within 5–7 working days. Refunds are issued to the original payment method unless otherwise arranged.

How to Request a Refund

1. Contact us: Email our Returns Team or visit your Orders page to start the process.
2. Pack securely: Include your invoice and all accessories. Ensure condition requirements are met.
3. Ship the item: Send using a tracked courier at your expense.
4. Inspection: Refund processed within 5–7 days after inspection.

Important Notes & Exceptions

• Refunds follow UAE consumer protection standards.
• A AED 10 packaging fee applies for torn packaging.
• Refunds may be denied if the product shows signs of misuse or damage.
• Applies only to purchases made directly from MaxandMaxonline.ae.

Frequently Asked Questions

Q: Who pays for return shipping?
A: The customer covers return shipping.

Q: When will I get my refund?
A: Within 5–7 working days after inspection.

Q: What if packaging is slightly damaged?
A: AED 10 will be deducted for torn packaging. Damaged products may not be eligible.